I recently ordered roses from [company name omitted by author] and they are starting to bloom. One of the roses I ordered was this company’s new 2013 Sneak Peak and [company name omitted] Exclusive ‘Raspberry Cream Twirl’ (PPAF, VAR: MEItaratol). It is such a lovely climber and I was so looking forward to it.
That’s not what I got. Instead, I have a peach rose. It’s also not climbing. Is there any way you can identify this rose? I called the company’s customer service line and was told by the lady that the color would develop as the plant matured. While I am sure that may happen to some degree while a plant gets established, I can’t see how solid peach will become raspberry with white. Please help. Thank you, Kendra
Thank you for contacting us via Twitter regarding your Raspberry Cream Twirl Climbing Rose. I agree with you — this is not a climbing rose. The habit is wrong. Your rose’s blooms are more rugose-type rather than being more tea-type. And, as anyone that is not color blind can tell… there is nothing raspberry or pinkish purple about it!
They really told you that the color would change? I’d like to pull the disbelief card on that one, but I know from my own personal experiences with [company name omitted] that their staff does not seem to be well informed when it comes to their products and a basic understanding of plant biology. If zebras can’t change their stripes, then roses can’t change their petal color (at least not that drastically)!
This is what your rose should have looked like (for those readers that are not familiar with it):
I took a look through the other roses that were offered in the 2012 [company name omitted] catalog and the one that would be the best match based on your photo would be a Peach Drift Compact Groundcover Rose. The blooms are a good match and the growth habit is almost a perfect fit.
If I were you, I’d call them back up and offer to send them photos (if you haven’t done so already). Send them a copy of the digital photo that you sent me. I would hope that the folks in their complaints department will be able to see the difference in a heartbeat and either refund your money or send you a new one that is correct.
***AUTHOR NOTE: after publishing this article, we at Horticulture Talk were contacted by the mail order company that sells this rose and asked to remove their name from our article — or receive a call from their lawyer. Our purpose here is to be as ‘open’ as possible to all companies and to tell the truth like it is. In the past, we have been contacted by other companies thanking us for the mentioning their company and the extra publicity they were getting for free. And we’ve also been contacted by companies that were cast in a poor light to see if they could be put in contact with their customer to ‘make it right’.
Horticulture Talk is not out to get anybody. We aren’t trying to point a finger of blame, but want to help gardeners learn and understand more about the plants in their garden. We aren’t trying to put anyone out of business. We aren’t saying this was done intentionally — it could be the vendor mixed up the order when they sent them to the mail order company or that the person pulling the customer’s order grabbed the one next to the one they were supposed to grab. Mistakes happen. It’s just how you go about rectifying them that matters.
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